Returns & Refunds
We stand behind the quality of our products and are committed to helping customers resolve product-related concerns regardless of where their purchase was made.
For orders placed through Amazon, Etsy, Wayfair, Walmart, or other marketplaces, customers are generally advised to process returns and refund requests via the original platform, where marketplace policies will apply. allforwood may also review and support claims submitted directly via our website or email, and coordinate resolutions in alignment with both marketplace policies and allforwood’s standard return and refund policy.
Peace-of-Mind Returns
Changed your mind?
If your purchase isn’t the right fit, you may request a return within 30 days of delivery.
Return Eligibility
To qualify for a return, the product must be in good condition and free from customer-caused damage, misuse, excessive wear, or modifications. We strongly recommend keeping the original packaging for at least 30 days after delivery.
Refund Amount
Return Shipping
We’ll email you a return shipping label to make the process easy. Please note that the cost of return shipping will be deducted from your refund.
If the original packaging is unavailable or damaged, please contact us before shipping — additional packaging requirements may apply.
Damaged, Defective, or Missing Items
Please inspect your order as soon as it arrives. If your product arrives damaged, defective, or with missing parts, please contact us within 30 days of delivery. For issues discovered during or after assembly, please reach out as soon as the issue is found.
Information We May Request
To help us review your claim, we may ask for:
- Photos of the affected product
- Photos of the shipping carton and packaging materials
- Photos of shipping labels and order information
- Photos showing the issue from multiple angles
Damaged, Defective Items
Functional or Structural Issues
Issues that significantly affect safety, stability, assembly, or intended use may qualify for replacement or refund options.
Return Requirements
If a return is required, products should be securely packaged using the original packaging or equivalent protective materials. Damage occurring during return transit due to insufficient packaging may affect refund eligibility.
Refund & Resolution Options
Every claim is reviewed individually. Depending on the nature of the issue, we may offer:
Approved refunds are typically processed within 5-7 business days.
Please note: accepting a resolution offer closes the related claim.
How to Start a Return
Email us at help@allforwood.com — we typically respond within 1 business day.
What to Include
- Your order number
- A brief description of the issue
- Photos, if applicable
Return Process
Once your return is approved, we’ll send instructions and a return shipping label by email.
- Returns are processed via carrier drop-off — residential pickup is not available.
- Items must be fully disassembled and securely packaged before drop-off.
- Please follow the return instructions provided to avoid delays.
Non-Returnable Items
The following items are not eligible for return:
- Products reported more than 30 days after delivery
- Products showing misuse, abuse, unauthorized modification, or customer-caused damage
- Clearance or final sale items
- Made-to-order or customized products (including custom dimensions, finishes, or engravings)
- Items that cannot be safely packaged and returned for inspection